Frequently Asked Questions
All residential and commercial locations in the San Luis Obispo with an active burglar alarm system are required by Ordinance to have an alarm permit and renew it on an annual basis.
- Encourages the proper maintenance of alarm systems
- Reduces the number of false alarms
- Deploys Police Department resources in a more effective manner
- Decreases the potential danger created by false alarms for responding officers—and anyone the officers find at your premises
Please complete the online registration form
You may also contact the San Luis Obispo False Alarm Reduction Program at 888-865-9770, Monday - Friday 9am - 5pm PT
- New Residential Alarm Permit $48.06
- New Commercial Alarm Permit $48.06
- Annual Renewal of Residential or Commercial Permit $48.06
Late Fee
A late fee of 15% shall be charged if the alarm user fails to pay the false alarm fines within 10 days of the due date.
False Alarms Fee Schedule (false alarms counted during the course of a permit year)
1st false alarm - $0
2nd false alarm - $0
3rd false alarm - $104.47
4th false alarm - $174.53
5th false alarms - $287.92
6th false alarm - $517.23
7+ false alarms - $788.58
Late Fee
A late fee of 15% shall be charged if the alarm user fails to pay the false alarm fines within 10 days of the due date.
Responding to false alarms takes finite emergency response resources away from actual emergency situations. In an effort to make alarm users aware of this problem and mitigate the incidence of false alarms, the City of San Luis Obispo enacted a False Alarm Ordinance (Municipal Code, Chapter 15.12). The Ordinance requires that all owners of an active alarm system (both residential and business) obtain and maintain an annual permit and pay fines to the City for excessive false alarm activity.
An alarm signal resulting in the responding emergency officer finding no evidence of an unauthorized entry, robbery, or other such crime attempted at the alarm site. This does not include an alarm signal caused by violent conditions of nature or other extraordinary events not reasonably subject to control by the alarm business operator or alarm user.
No, you will never be charged for an alarm activation that is not false. This ordinance allows charges for false alarms only.
The alarm ordinance is posted online on this website - Chapter 15.12 - ALARM SYSTEMS.
Yes, you can pay for any fees due on your account via this website by clicking on the home tab and logging in with credentials initiated by APS/CitySupport and secured by the alarm user. San Luis Obispo Alarm Program Website
APPEALING A FALSE ALARM RESPONSE CHARGE
*Submit a written request/statement as to why you feel the charge and/or occurrence should be waived or removed from your account, along with any supporting documentation (police reports, alarm company documentation, etc.)
*Submit via email using the Contact Us page.
*Be sure to include Permit License #, alarm location address, and incident date(s) in question.
*Submit within thirty (30) calendar days of the notice imposing the charge.
Please email a notification of cancellation noting the permit number or alarm location address to: policesloca@citysupport.org or call the alarm program help line: (888)865-9770.